Safe and Responsible Gaming

14hibajee Responsible Gaming — Your safety is our priority

Know your limits and keep yourself protected. 14hibajee is committed to always being by your side to ensure safe gaming.

Why is responsible gaming important?

Online gaming can be an enjoyable form of entertainment, but losing control of it can create mental and financial problems. 14hibajee believes that responsible gaming is not just a rule — it is our core commitment. We want every player to enjoy the platform consciously, safely and with genuine enjoyment.

Responsible gaming means treating gaming as entertainment — not as a source of income or a way to recover lost money. At 14hibajee you are always in control of your own budget and time. Our platform has various tools that will help you build healthy gaming habits.

Remember: gaming should always be enjoyable. If gaming starts to affect your daily life, family or financial wellbeing, it is time to seek help now. Our support team at 14hibajee is always here for you.

For 21+ only

14hibajee strictly ensures that only those aged 21 or above may play on our platform. We use age verification to protect minors from gaming. If you suspect someone you know who is underage is attempting to play, please inform us immediately.

Safe Gaming Tools

Set Deposit Limits

Set a daily, weekly or monthly deposit limit. Once a limit is set, it cannot be increased before the specified period ends, which helps you stay within your budget.

Time-Out Break

If you feel you need a short break, choose the time-out option. You can temporarily suspend your account from 24 hours up to 6 weeks. Once the break period ends, you can start playing again.

Self-Exclusion

If you need a longer break, activate self-exclusion. With this option your account can be closed for 6 months or permanently. During this time no promotional emails will be sent to you either.

Session Time Limit

Set a maximum time for each gaming session. When the set time is up, the system will automatically notify you and ask you to end the session.

Set Loss Limits

Set a daily, weekly or monthly loss limit. Once the limit is reached, no further bets can be placed, which will protect you from overspending.

24/7 Support

Our Bengali-language live chat support is always available for any issue. Contact us for immediate assistance on any gaming problem or responsible gaming matter.

Warning Signs of Problematic Gaming

If any of the following apply to you, please be cautious and seek help if needed. Responsible gaming means being honest about your own situation.

Placing bigger bets to try to recover lost money
Lying about or hiding your gaming
Spending less time with family and friends
Gaming by cutting back on essential expenses
Trying to stop but being unable to
Feeling anxious or irritable when not gaming
Gaming by taking on debt or spending your savings
Unable to focus on work or studies

If two or more of the above signs apply to you, do not delay — visit our FAQ page or speak to us directly via live chat.

How to Activate Self-Exclusion

The self-exclusion process at 14hibajee is simple and quick. Once activated, it cannot be cancelled before the specified period ends, which gives your decision real protection.

Log in to your account

Access your 14hibajee account and go to profile settings.

Open "Responsible Gaming" settings

In your account settings, find the "Responsible Gaming" or "Responsible Gaming" section.

Choose your self-exclusion period

6 months, 1 year or permanent — choose the duration that suits your needs.

Confirm

Confirm your decision. Your account will be suspended immediately and no marketing messages will be sent.

Get support

During self-exclusion, email [email protected] or contact us via live chat for any assistance.

Self-exclusion can also be activated directly through our live chat. Our support team will guide you through the entire process.

More Safety Tools

Betting History

You can view your complete betting and transaction history at any time, which will help you make informed decisions.

Reality Check

You will receive pop-up notifications at set intervals reminding you how long you have been playing.

Balance Alerts

You will receive an automatic alert when your balance drops below a set threshold, helping to prevent overspending.

Account Security

Your account and data are kept secure with SSL encryption and two-factor verification.

Core Principles of Responsible Gaming

Responsible gaming is not just about avoiding problems — it is the way to get genuine enjoyment from gaming. At 14hibajee we believe every player should keep certain core principles in mind.

Set a budget: Decide how much money you can spend before you start gaming. Keep this amount for entertainment only — not from any essential expenses. Start small by taking advantage of the minimum ৳500 deposit.

Control your time: Allocate specific time for gaming and stick to that limit. Playing for long periods without a break increases mental fatigue and the risk of poor decisions.

Accept losses: Every game has both losses and wins. Break free from the mindset of placing bigger bets to recover lost money. Gaming is entertainment, not an investment.

Tell your family: Letting a trusted family member know about your gaming habits creates accountability. This is an effective way to protect yourself from excessive gaming.

Take breaks: Taking breaks from gaming from time to time is healthy. You can easily take a temporary break using the time-out feature on 14hibajee.

Protection of Minors

14hibajee strictly ensures that no one under the age of 21 can play on our platform. Age verification is mandatory at registration.

If there are minors in your home, make sure your account details (username and password) are secure and out of their reach. You may also consider using parental control software on your devices.

How to Get Support

If you are experiencing a gaming problem, do not feel ashamed — seeking help takes courage. Our 24/7 Bengali-language live chat support at 14hibajee is always ready. You can also contact us by email: [email protected]

Seeking help for a gaming problem is not a weakness — it is responsible behaviour towards yourself and your family. Our support team will help you with complete confidentiality.

Questions and Answers about Responsible Gaming

Log in to your account and go to the "Responsible Gaming" settings. There you will find options to set a daily, weekly or monthly deposit limit. Once a limit is set, it takes effect immediately. To increase a limit, you must wait a specified cooling-off period, but you can lower your limit at any time.

Yes, you can still withdraw your account balance during self-exclusion. Contact our support team to request a withdrawal — send us a request via live chat or email and we will help complete the process. The minimum withdrawal amount is ৳1,000.

A time-out is a temporary break — from 24 hours up to a few weeks. Once the period ends, your account is reactivated automatically. Self-exclusion is long-term — from 6 months up to permanent — and cannot be cancelled before the period expires. If you feel gaming is becoming a serious problem, self-exclusion is the better choice.

No. 14hibajee strictly follows a 21+ age policy. Only those aged 21 or above may register and play on our platform. Age is verified at registration and any suspicious account is investigated.

14hibajee offers 24/7 live chat support in Bengali. You can also email us at: [email protected]. Our support team will assist you with complete confidentiality — whether it is activating self-exclusion, setting limits, or simply getting advice on any matter.

No. While self-exclusion is active, you will not be sent any promotional emails, bonus offers or marketing messages. Ensuring this is an important part of our responsible gaming policy.

Responsibly enjoy your gaming

14hibajee is committed to keeping your gaming experience always enjoyable and safe. Explore our various game categories or contact us for any questions.