14hibajee Terms and Conditions

These terms and conditions ("Terms") govern the use of the 14hibajee platform and all its services. By accessing the website, creating an account, or participating in any game, you agree to be legally bound by these Terms.

14hibajee is an online gaming and betting platform operated for players in Bangladesh. We offer a range of entertainment including slots, live casino, cricket betting, crash games, and fishing games.

These Terms have been prepared in Bengali and will be interpreted in accordance with applicable laws of Bangladesh. In case of any ambiguity, 14hibajee's interpretation will be considered final.

2.1 Age Requirement

You must be at least 21 years old to create an account and participate in games on 14hibajee. Providing a false age at registration will result in immediate account closure and any deposited funds may be forfeited.

2.2 One Person, One Account

Only one account is permitted per person. If a person is found to have multiple accounts, all of them will be closed and any related bonuses and winnings will be cancelled.

2.3 Providing Accurate Information

It is mandatory to provide your correct name, mobile number, and other details at registration. A national identity card or other documents may be requested later for identity verification.

• All information provided must be completely true and accurate.
• If your information changes, update your account immediately.
• Providing false information will be considered a violation of the Terms.
• Failure to cooperate with the verification process will result in the account being temporarily suspended.

It is your responsibility to keep your account password and login details completely confidential. 14hibajee will never ask for your password by phone or email — any such request is fraudulent.

• Do not share your login details with anyone.
• If you suspect your account has been hacked or accessed without authorization, notify our support team immediately.
• You are responsible for all activities carried out from your account.
• Use a strong password and change it regularly.

4.1 Deposit

You can use bKash, Nagad, Rocket, and bank transfer to deposit funds into 14hibajee. The minimum deposit amount is ৳500.

• Deposits are generally credited to your account instantly.
• If a deposit does not arrive for any reason, contact us via live chat with proof of payment.
• Deposits from third-party accounts are not accepted.

4.2 Withdrawal

The minimum withdrawal amount is ৳1,000. Approved withdrawals are generally processed within 1 hour.

• Depending on the bank or mobile banking method used, withdrawals may take slightly longer to complete.
• Account verification must be completed before a withdrawal can be made.
• Withdrawals may be delayed if bonus wagering requirements have not been met.
• Withdrawals may be held for review in the event of suspicious activity.

5.1 Welcome Bonus

New players will receive a 100% bonus on their first deposit up to a maximum of ৳8,000. For example: deposit ৳1,000 and receive ৳1,000 bonus, giving a total of ৳2,000; deposit ৳18,000 and receive the maximum ৳8,000 bonus, giving a total of ৳26,000.

5.2 Wagering Requirements

A 25x wagering requirement must be met before any bonus can be withdrawn. This means that if you receive a ৳1,000 bonus, you must place a total of ৳25,000 in bets before withdrawing.

• If the wagering requirement is not met within the specified time limit, the bonus will be cancelled.
• Separate terms and validity periods apply to each bonus.
• A bonus is valid for one account and one person only.
• 14hibajee reserves the right to change, modify, or withdraw any bonus offer at any time.

5.3 VIP Program

The 14hibajee VIP program has five levels: Bronze, Silver, Gold, Platinum, and Diamond. Each level comes with special benefits including weekly cashback. VIP level benefits and terms may change.

14hibajee is committed to ensuring a fair and transparent gaming environment for all players. All games on our platform are developed by internationally certified game providers and are operated under fair play principles.

• All game outcomes are determined by a completely random process.
• No player may attempt to influence game outcomes by artificial means.
• 14hibajee reserves the right to reclaim winnings that were mistakenly awarded due to a system error.
• If a technical issue occurs in any game, the relevant round may be cancelled and the wagered amount will be refunded.

The following activities are strictly prohibited on 14hibajee and may result in account closure and forfeiture of funds:

• Creating or using two or more accounts.
• Claiming bonuses on multiple accounts with the intent to withdraw without meeting bonus requirements.
• Using automated software, bots, or artificial intelligence to gain an advantage in games.
• Using the platform for money laundering or illegal transactions.
• Threatening, harassing, or causing harm to other players.
• Making deposits or withdrawals using third-party payment methods.
• Exploiting system vulnerabilities or errors.

14hibajee places the highest importance on responsible gaming. Gaming should be a form of entertainment, not a way to resolve financial problems. We ask players to play within their financial limits.

• This platform is for people aged 21 and above only.
• Contact our support team for help setting deposit limits.
• You may request a temporary or permanent self-exclusion if needed.
• If you notice signs of gambling addiction, seek professional help.

For more details, read our Responsible Gaming page.

Your personal information is protected with SSL encryption technology. We do not sell your information to third parties. Full details on how data is collected, stored, and used are available in our Privacy Policy.

• Documents collected for identity verification are stored securely.
• Information may be disclosed upon request by law or a regulatory authority.
• Contact the support team to view or correct your information.

14hibajee reserves the right to suspend or permanently close an account without prior notice in any of the following circumstances:

• Violation of any clause of the Terms.
• Failure to complete identity verification or provision of false information.
• Fraudulent or deceptive activity.
• Suspicion of money laundering.
• Instructions from law enforcement authorities.

To appeal a suspension, contact us via live chat or email. Players who wish to close their own account may also submit a request through the support team.

14hibajee is not responsible for:

• Missing a game due to internet disconnection or technical errors.
• Payment delays caused by third-party services (mobile banking, banks).
• Account losses resulting from unauthorized access — the player is responsible for their own security.
• Financial losses incurred by a player as a result of participating in games.
• Errors by third-party software or game providers.

Under no circumstances will 14hibajee's total liability exceed the actual deposit amount in the player's account at the time of the relevant dispute.

14hibajee reserves the right to change, amend, or update these Terms at any time. Players will be notified in advance of important changes.

• Continuing to use the platform after a change takes effect will be taken as agreement to the new Terms.
• The latest Terms will always be available on this page.
• If you do not agree with the updated Terms, please request that your account be closed.

If you have a dispute or complaint, please contact our 24/7 live chat support first. We will make a sincere effort to resolve the issue.

• The support team will try to resolve complaints as quickly as possible after receiving them.
• For complex disputes, additional information or documents may be requested.
• If the issue cannot be resolved through support, it can be escalated to 14hibajee's senior management.
• 14hibajee's decision will be considered final and binding on this platform.

If you have any questions regarding these terms and conditions, please contact us:

• 24/7 Live Chat (in Bengali)
• Email: [email protected]

Our support team is always ready to assist you.